ICON Cloud Solutions provides secure, scalable hosted communications and IoT-enabled alerting services that help organizations modernize safety, communications, and operational response systems.
HOSTED SERVICES
- Cloud-based phone systems (UCaaS): Full-featured voice and collaboration platform that supports desk phones, softphones, and mobile apps.
- Hybrid Cloud + Premises Deployments: Combines the control of an on-premises system with the scalability of cloud services.
- Contact Center and Call Routing: Hosted call handling, IVR, and queue management with analytics and reporting.
- Monitoring and Alerting: A hosted alerting and event management solution that integrates with sensors, IoT devices, and building systems to deliver real-time alerts (e.g., active shooter, panic button, fire, or system failures).
- IOT Hub: A cloud-hosted integration engine that connects analog and digital inputs (sensors, buttons, relays) to communication networks for automated alerting and response workflows.
IT DISTRIBUTOR and AGGREGATOR
We help our customers and partners drive digital transformation.
- Design and deployment of digital infrastructure
- Integrated Solutions. We simplify the process of deploying and maintaining cloud and premises based solutions.
- Managed Services
- Engineering design services for hybrid infrastructure deployments
- Purpose built solutions
- Warehousing and shipping services
PRE-SALES SERVICES
- Complimentary assessments provide a detailed perspective of your customer's current systems to identify the optimal solution design.
- Assessments include network, wireless, physical security, cyber security, VoIP readiness, hybrid cloud applications and other infrastructure.
- Solutions Design. We create custom designs that aggregate multiple technology applications and configurations into a custom-built solution designed for specific business needs.
- Product demonstrations
CONFIGURATION SERVICES
- Imaging
- Server/rack configurations
- Telephone system providsioning
- Hardware Integration
- Mobile security and wireless solutions
- Switch/router staging and integration
- Software and firmware updates
- Desktop applications
- QC testing
- Interoperability testing
- Project management
- Custom Configurations
POST SALES SERVICES
- Helpdesk
- Problem assignment, analysis, escalation, and resolution
- Software/patch management
- Basic change management
- Remote monitoring
- Dashboard reports
- 24/7 nationwide emergency support
- 100% vendor approved
- Incident management from first call to resolution
- On site support for replaceable equipment
- “How to” programming and configuration assistance
- Startup assistance
- Cross vendor experience
- Customer and technical training
REMOTE SERVICES
- Wireless LAN Control and APs
- Switching and Routing
- Cellular Routing/Failover
ON-SITE SERVICES
- Wireless Site Surveys and Installations
- Network Installation
- Smart Hands Onsite Installations
- Cyber Security
- Audio-Visual Systems
- Telephony
- Digital Signage Installations
- Cabling
- Safety and Security
- Datacenter Implementation and Moves
- IOT deployments
SOFTWARE DEVELOPMENT SERVICES
- Application development
- Assessment, design and custom development
- Hybrid cloud
- Web design and development.
- IOT, AI and machine learning