ICON Cloud Solutions Accessibility Statement

At ICON Cloud Solutions, we are focused on meeting the individual accessibility needs of our customers. To discuss specific accessibility requirements, please contact our Accessibility Coordinator via the following resources:

🌐  Online Form: Visit https://iconcloud.com/accessibility-feedback and complete our online form to communicate your accessibility needs and receive assistance.

📧  Email: Contact us at accessibility@iconcloud.com to discuss your specific accessibility requirements and receive prompt assistance.

📞  Phone: Contact our Accessibility Coordinator directly at 972-786-9000 for personalized support and guidance regarding accessibility. (Monday-Friday, 9 AM - 5 PM, central time.)

📬  Mail: If you prefer traditional correspondence, you can send your accessibility inquiries or feedback to the following address: ICON Cloud Solutions Accessibility Coordinator, 480 Wrangler Dr., Coppell, TX 75019

ACCESSIBILITY FEEDBACK
When sharing your feedback please provide details such as a description of what you were trying to do, why it was difficult or not possible to do it, name of the application or service offering, device you were using, webpage URL or other information that you feel may make it easier for us to understand your concerns and improve our service accordingly.

If desired, feedback may be shared anonymously. For anonymous feedback we recommend using our on-line form or via telephone for this purpose.  ICON Cloud Solution’s Accessibility Coordinator will manage and address all accessibility concerns and provide feedback.

For issues not specifically concerning accessibility such as technical support, billing or other customer service, please contact ICON Cloud Solutions support services at support@iconcloud.com.

ACKNOWLEDGEMENT OF FEEDBACK

Automatic acknowledgement of receipt will be sent for feedback received by email and webform. Feedback provided through telephone live chat involve direct interaction with our staff and therefore the responding staff member will provide direct feedback.

Thank you for choosing ICON Cloud Solutions. We appreciate your cooperation in helping us enhance our accessibility services and ensure a better experience for all our customers.

This Accessibility plan and feedback have been created in accordance of the accessibility plan as outlined by the Accessibility Canada Act.