ICON Cloud Solutions' hosted phone systems prioritize quality and reliability. As a full-service technology partner, we collaborate with customers to create, install, and support a hosted communications platform that delivers cost savings, flexibility, and productivity improvements.
ICON's hosted communication offerings include all the features you have come to expect in a business communication system.
ICON offers mobile, office and courtesy extensions allowing you to choose the perfect user types and options only paying for what you need. Choose the best phone type, feature options and configuration that provides the service exactly as you need it.
Deploy ICON solutions with all the hardware and equipment hosted at your location. A proven solution for decades, you have ownership over all the communications equipment required for your solution.
Deploy ICON solutions with 100% of the hardware and processing equipment hosted in the cloud. Save space and energy you spend maintaining equipment by moving it to the cloud.
If you’re not interested in going “all in” with cloud-based communications or want to maintain an existing investment you can enhance services by deploying hosted features such as unified communications or video while maintaining your existing traditional voice communications infrastructure.
Cloud Communications for Business
At ICON, we understand the importance of crystal-clear communications in today's business world. With over 30 years of expertise in voice communications, we have built a robust VoIP infrastructure that prioritizes voice quality above all. Since our establishment in 2014, our commitment to delivering exceptional quality and security has been the foundation of ICON Cloud Services.
Often times the best communications solution builds on what is already in place. ICON solutions enable this by offering extensive support for legacy equipment.
Each customer has their own dedicated system hosted by ICON.
We continuously monitor the status and performance of our customer's instances maximizing uptime and availability.
ICON offers three communications platforms in the cloud.
The ICONnect VP phone system is a cutting-edge communication solution designed to meet the needs of businesses. It offers a robust set of features and functionalities that enhance productivity and streamline communication. With its advanced voice and video capabilities, customers can conduct high-quality virtual meetings and collaborate seamlessly.
The system is highly scalable, allowing businesses to easily expand and adapt as their needs evolve. It also provides reliable performance and secure communication, ensuring the privacy and confidentiality of your conversations. With the ICONnect VP phone system, you can empower your team with efficient and effective communication tools.
We offer two user types to fit any business. Each user has access to the ICONnect VP advanced telephony feature set with options for call center, advanced call recording and more.
* Subject to ICON's reasonable use policy.
ICON offers two lines of SIP Phones as well as an optional softphone and mobile app.
OpenTouch Office Cloud (OTOC) is a superior hosted telecommunications offering that supports some of the telecom industry's most advanced telephony features. OTOC is powered by Alcatel Lucent's OXO Connect platform which is recognized worldwide and used daily by over 10 million users.
OpenTouch Office Cloud is designed for businesses with up to 50 employees enabling hundreds of customer-centric features.
Deployment of the OTOC hosted solution will enable your company to benefit from rolling up all your communications costs into a single operating expense. Increased productivity is enabled by empowering your mobile and remote workforce through the collaboration applications that accompany OTOC. Finally, operational and financial flexibility is maintained as there is built-in licensing elasticity allowing you to expand or contract your users and services while only paying for what is required.
Choose an Alcatel-Lucent Enterprise or Essential series phone to unlock your full business potential and improve communications. SEE PHONES
ALE Rainbow provides real-time communication, PSTN calls, audio and video conferencing, persistent collaboration and messaging, remote control and much, much more. For teams of all sizes. Any deployment model and any device, while maintaining security. READ MORE
Choose the user type that best suits each employee.
* Subject to ICON's reasonable use policy.
OpenTouch Enterprise Cloud is a powerful suite of communication and collaboration services that deliver the advanced hosted communications features users expect from a business telephone system through the cloud.
Whether you want all of your communications or just some of your communications to reside in the cloud, OTEC is especially well suited for hybrid deployments. The system easily supports digital, analog and PSTN connections and offers multiple methods and levels of redundancy and failover. OpenTouch Enterprise Cloud will maximize productivity gains and ROI while eliminating inefficiencies.
Four user types are available with the OTEC platform.
* Subject to ICON's reasonable use policy.
The FCC in Section 506 of "RAY BAUM'S Act" requires that users of hosted VoIP services (a telephone number, physical telephone or computer software client) can update the physical address from where they are accessing a VoIP service when their physical address changes and is not automatically updated. The purpose of this act is to ensure that an accurate location (referred to as a "dispatchable location") is provided in the event 911 is dialed. This location address which also includes the floor, suite or building number where applicable, is used to route emergency calls to the nearest public safety answering point and provide first responders with a dispatchable address.
ICON Cloud Solutions now offers SIP Trunks that work with the Alcatel-Lucent Enterprise’s VNA solution allowing customers to have their dispatchable address dynamically update when they move their ALE IP phone. Customers can order these trunks specifically for 911 and route emergency calls over the ICON SIP Trunks to the nearest Public Safety Answering Point. Should they dial 911, the Alcatel-Lucent VNA will send their current address with the emergency call.
ICON Cloud supports integration with enterprise data stored in business management software applications.
We can work with your existing applications or provide an end-to-end solution that increases customer responsiveness.
Control of your call traffic with custom IVRs that allow your customers to find the person or department best suited for the call.
Alcatel-Lucent phones offer the highest quality on the market in a variety of colors
ICON has tested and certified the Fanvil SIP product line to ensure the highest performance at a lower cost.
Use a laptop or smartphone to handle your business communication. No extra hardware required.
Contact ICON Cloud Solutions at sales@iconcloud.com or call 972-786-9000
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If you are a customer please use the following contact information for technical support:
Phone: 972-786-9000
Email: support@iconcloud.com
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