Business Telephony Features
Business Telephony Features
Business Telephony Features
ICON's hosted communication offerings include all the features you have come to expect in a business communication system.
- Custom automated attendant .
- Choice of desk phone, conference phone, soft phone.
- Mobile phone app.
- Voice mail with message forward to email.
- Hunt groups, call park, transfer, conference.
- Contact center.
Pay Only For What You Need
Business Telephony Features
Business Telephony Features
ICON offers mobile, office and courtesy extensions allowing you to choose the perfect user types and options only paying for what you need. Choose the best phone type, feature options and configuration that provides the service exactly as you need it.
- SIP trunk lines.
- Hosted VoIP services.
- Unified communications (Voice, Video, Chat).
- Screen sharing and collaboration.
- Analog and PSTN connections.
Deploy Only the Services You Need
100% On Premises
100% On Premises
100% On Premises
Deploy ICON solutions with all the hardware and equipment hosted at your location. A proven solution for decades, you have ownership over all the communications equipment required for your solution.
100% Cloud
100% On Premises
100% On Premises
Deploy ICON solutions with 100% of the hardware and processing equipment hosted in the cloud. Save space and energy you spend maintaining equipment by moving it to the cloud.
Hybrid Approach
100% On Premises
Hybrid Approach
If you’re not interested in going “all in” with cloud-based communications or want to maintain an existing investment you can enhance services by deploying hosted features such as unified communications or video while maintaining your existing traditional voice communications infrastructure.
Carrier-Grade Hosted Services
Cloud Communications for Business
- Benefit from the highest level of infrastructure availability and uptime.
- Focus on your core business while we handle your communications maintenance and management.
- Comprehensive telephony feature set, remote worker friendly, contact center, and robust monitoring with real-time alerts.
Experience Unmatched Quality and Security with ICON
At ICON, we understand the importance of crystal-clear communications in today's business world. With over 30 years of expertise in voice communications, we have built a robust VoIP infrastructure that prioritizes voice quality above all. Since our establishment in 2014, our commitment to delivering exceptional quality and security has been the foundation of ICON Cloud Services.
- Our state-of-the-art Tier 4 Data Center ensures maximum reliability and security for your cloud services.
- We maintain 2N + 2 redundant power grids, providing a failsafe power supply to our data center.
- Our co-location services allow you to leverage our infrastructure and expertise, reducing your IT costs and complexities.
- Enjoy a highly reliable and resilient network connection with our triple-redundant broadband setup.
- We prioritize the security and privacy of your data. Our services comply with industry standards, including HIPAA, FedRAMP / FISMA, and SSAE-18.
Extensive Service and Uptime Monitoring
We continuously monitor the status and performance of our customer's instances maximizing uptime and availability.
- Host-to-edge
- Multi-site
- Site network monitoring.
- Device/application monitoring
- Pre-notification and resolution of service issues.
Hosted VoIP Platforms
ICON offers three communications platforms in the cloud.
ICONnect VP Hosted IP-PBX
The ICONnect VP phone system is a cutting-edge communication solution designed to meet the needs of businesses. It offers a robust set of features and functionalities that enhance productivity and streamline communication. With its advanced voice and video capabilities, customers can conduct high-quality virtual meetings and collaborate seamlessly.
- Scalable solution perfect for small businesses and larger organizations with multiple sites and up to 2000 users.
- Remote and mobile worker friendly.
- SIP-based telephony with optional support for PSTN and analog connections.
- Works with 3rd party SIP phones including Alcatel-Lucent Enterprise and Fanvil.
- Feature rich system supports various use cases and vertical markets.
- Flexible and expansive automated attendant.
- Simplified, web based management / Managed solution by ICON.
The system is highly scalable, allowing businesses to easily expand and adapt as their needs evolve. It also provides reliable performance and secure communication, ensuring the privacy and confidentiality of your conversations. With the ICONnect VP phone system, you can empower your team with efficient and effective communication tools.
ICONnect VP User Types
We offer two user types to fit any business. Each user has access to the ICONnect VP advanced telephony feature set with options for call center, advanced call recording and more.
- Premium - Includes unmetered local/long distance minutes*, voice mail, DID number, 911 services, mobile/softphone client and access to the full ICONnect VP telephony feature set.
- Office - Includes 500 local/long distance minutes, voice mail, DID number, 911 services, access to the full ICONnect VP telephony feature set. Can be upgraded with Mobile/Softphone Client.
* Subject to ICON's reasonable use policy.
Choice of Phone
ICON offers two lines of SIP Phones as well as an optional softphone and mobile app.
Key Features and Advantages
- Scalable hosted IP phone system designed for SMB to enterprise deployments.
- Support for up to 2000 users and 1500 simultaneous calls.
- SIP-based platform offers flexibility and integration options.
- Enjoy competitive pricing, remote worker-friendly features, and seamless integration with popular apps like Outlook and Salesforce.
- Ideal for call centers, our system supports call queues and boasts a versatile automated attendant.
- Simplified web-based interface gives customers the choice of managing their own configuration or relying on ICON to manage for them.
- Feature-rich solution tailored to meet diverse use cases and vertical market requirements.
Alcatel-Lucent OpenTouch Office Cloud (OTOC)
Flexible Options
OpenTouch Office Cloud (OTOC) is a superior hosted telecommunications offering that supports some of the telecom industry's most advanced telephony features. OTOC is powered by Alcatel Lucent's OXO Connect platform which is recognized worldwide and used daily by over 10 million users.
OpenTouch Office Cloud is designed for businesses with up to 50 employees enabling hundreds of customer-centric features.
- Choose from hundreds of telephony features and options that best suit your business. This includes automated Attendant, voice mail to email, programmable keys, DSS/BLF, speed dial, call park, transfer, hold, DND, group calls, paging and many more choices.
- Enable advanced unified communication services on Apple® iPhone™ and Google Android® mobile devices and desktop computers.
- Each ICON Cloud customer has their own dedicated customer instance in our data center. This unique benefit eliminates service disruptions because of upgrades or bottlenecks to other customers.
- Managed solution includes support and onboarding system configuration services.
Deployment of the OTOC hosted solution will enable your company to benefit from rolling up all your communications costs into a single operating expense. Increased productivity is enabled by empowering your mobile and remote workforce through the collaboration applications that accompany OTOC. Finally, operational and financial flexibility is maintained as there is built-in licensing elasticity allowing you to expand or contract your users and services while only paying for what is required.
Choice of Phone
Choose an Alcatel-Lucent Enterprise or Essential series phone to unlock your full business potential and improve communications. SEE PHONES
Mobility and Unified Communications
ALE Rainbow provides real-time communication, PSTN calls, audio and video conferencing, persistent collaboration and messaging, remote control and much, much more. For teams of all sizes. Any deployment model and any device, while maintaining security. READ MORE
User Types
Choose the user type that best suits each employee.
- Unlimited / Business Mobility User with unlimited local / long distance calling*, Rainbow Business mobile/softphone/collaboration app, DID number, E911 services, voice mailbox and access to the full OTOC telephony feature set.
- Business Mobility User with 500 minutes local/long distance calling per month, Rainbow Business mobile/softphone/collaboration app, DID number, E911 services, voice mailbox and access to the full OTOC telephony feature set.
- Office User with 500 minutes local/long distance calling per month, DID number, E911 services, voice mailbox and access to the full OTOC telephony feature set.
- Courtesy User with 200 minutes local/long distance calling per month, DID number, E911 services, and access to the full OTOC telephony feature set.
* Subject to ICON's reasonable use policy.
Alcatel-Lucent OpenTouch Enterprise Cloud (OTEC)
OpenTouch Enterprise Cloud is a powerful suite of communication and collaboration services that deliver the advanced hosted communications features users expect from a business telephone system through the cloud.
- Scalable solution supports thousands of users.
- Carrier-class platform from Alcatel-Lucent Enterprise.
- Security at all levels - data center, WAN LAN, and device.
- Ideal solution for multi-site companies and mobile workers.
- Managed telephony solution from ICON reduces your IT budget.
Flexible Deployment Options
Whether you want all of your communications or just some of your communications to reside in the cloud, OTEC is especially well suited for hybrid deployments. The system easily supports digital, analog and PSTN connections and offers multiple methods and levels of redundancy and failover. OpenTouch Enterprise Cloud will maximize productivity gains and ROI while eliminating inefficiencies.
Key Benefits
- Advanced multi party, multi media, multi device, collaboration, multi protocol communications platform, SIP, VoIP, Digital, Analog, Video, Mobile, UCC, UCaaS.
- Extraordinary flexibility in the choice of traditional digital/analog users, IP phone sets and advanced mobility users.
- Voice platform architecture expandable from Small to Very Large Enterprise.
- Scalable up to 6000 users.
- Hundreds of legacy PBX features and Advanced user features.
- Can operate in single or multi location network applications.
- Supports all PSTN connections.
- Choice of industry-leading, high-quality, innovative IP desk sets, wireless sets, mobile apps and soft phones
User Types
Four user types are available with the OTEC platform.
- Unlimited / Business Mobility User with unlimited local / long distance calling*, Rainbow Business mobile/softphone/collaboration app, DID number, E911 services, voice mailbox and access to the full OTEC telephony feature set.
- Business Mobility User with 500 minutes local/long distance calling per month, Rainbow Business mobile/softphone/collaboration app, DID number, E911 services, voice mailbox and access to the full OTEC telephony feature set.
- Office User with 500 minutes local/long distance calling per month, DID number, E911 services, voice mailbox and access to the full OTEC telephony feature set.
- Courtesy User with 200 minutes local/long distance calling per month, DID number, E911 services, and access to the full OTEC telephony feature set.
* Subject to ICON's reasonable use policy.
Telephones and Equipment
Alcatel-Lucent
Softphones and Mobile Apps
Alcatel-Lucent
Alcatel-Lucent phones offer the highest quality on the market in a variety of colors
Fanvil
Softphones and Mobile Apps
Alcatel-Lucent
ICON has tested and certified the Fanvil SIP product line to ensure the highest performance at a lower cost.
Softphones and Mobile Apps
Softphones and Mobile Apps
Softphones and Mobile Apps
Use a laptop or smartphone to handle your business communication. No extra hardware required.